Privacy policy

  1. Data we collect from you: When you sign up to an account for the Platform and when you use the Platform we collect the following information from you:
    • upon sign-up we collect your user name, your e-mail address, your password and details of the device you are using together with your profile information for your user profile which may include your full name, identifying you and other contact information such as your telephone number;
    • details in relation to your use of the Platform;
    • your IP address or the internet browser which you are using when you use the Platform; and
    • information collected by the Platform’s use of cookies and similar technologies is provided in paragraph 12;
    We also collect, use and share aggregated data, such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law because this data does no directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing the Platform or a specific feature of the Platform.
  2. Information we do not collect from you: we do not collect any special categories of personal data about you. (This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership.
  3. How we use data collected from people who use the Platform: we will only use your personal data where the law allows us to. Most commonly we will use your personal data in the following circumstances:
    • in order to operate the Platform and to provide the most functional and efficient service possible via the Platform;
    • where we need to comply with a legal or regulatory obligation.
    We may also use your information for the following purposes:
    • help you access your information after you sign in and remember information for future visits;
    • complete your transactions using the Platform;
    • facilitate the improvement of the Platform and your experience of the Platform and to develop and test the Platform;
    • provide technical support in relation to user enquires, resolving disputes and troubleshooting;
    • to monitor numbers of visitors, traffic and demographic patterns;
    • share with third parties for the purposes as described in paragraph 7 below.
  4. Sharing information with third parties: We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purpose and only permit them to process your personal data for specified purposes and in accordance with our instructions. We may share your information with third parties including:
    • with law enforcement agencies in compliance with law enforcement.
  5. Stopping us from collecting this information: If you do not want us to collect and use this information you can use your browser settings and privacy settings on your device to prevent us collecting certain of the information about you referred to in this PCP. If you still have concerns about the information we collect please contact us at any time by sending an e-mail to However, the Platform may not function fully, or at all, on your device if you decide to do so and we reserve the right to restrict access to the Platform if users do not agree to provide such information.
  6. Links to third party websites: We are not responsible for the privacy policies and practices of other sites even if you access such sites using links from the Platform when you are using the Platform. We recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions. In addition, if you link to the Platform from a third party site or via a social network (e.g. Twitter, Facebook), we are not responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
  7. Security: We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use. Our physical servers are operated by a dedicated third party service within the EU. We delete data we hold about you in relation to the Platform if you have not accessed the service in the previous 10 years.
  8. The Platform's policy towards children: We do not knowingly collect personally identifiable information in relation to children under the age of 13. If we discover it has collected personal data in relation to any children under 13 we shall delete such information.
  9. Cookies and similar technologies:
    1. What are Cookies? Cookies are small text files that are placed on your device when you use the Platform. Our use of cookies is detailed below. Session cookies enable you to move from page to page within websites, Facebook or other apps and any information you enter will be remembered but is deleted when you close your browser or after a short time. Persistent cookies allow us to remember your preferences and settings when you use The Platform in the future, in different browser sessions. This paragraph 9 applies to our use of cookies and similar technologies.
    2. Disabling Cookies: The use of the cookies described above improves the functionality of The Platform and your experience using it. If you do not want these cookies to be served on your device, you are able to disable them by changing the settings on your browser, or on your device. Please note that if you do decide to disable cookies you may not be able to access all or part of the Platform, some of the features of the Platform or the Platform may not function properly. By continuing to use the Platform, including using social networking media functionality, you consent to the relevant cookies being set on your device.
    3. More information: To find out more about how cookies work, how to manage and delete them and to see which ones have been set please visit or
    4. Cookies we use: Descriptions of the cookies used by the Platform, and in connection with The Platform are provided in the Table below.
    5. Third Party Cookies: We and third parties may place or read cookies on your device and use similar technologies such as beacons, pixels and local storage to collect information about you and how we provide the Platform. This PCP is applicable only to the use of cookies by us and does not cover the use of cookies by any third parties.
    6. Device Identifiers: When you use a mobile device to access the Platform, we may access, collect, monitor, store on your device, and/or remotely store one or more “device identifiers“. Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device's operating system or other software, or data sent to the device by us. A device identifier may deliver information to us or to a third party partner about how you browse and use the Platform and may help us or others provide reports or personalized content and ads.
    Table: Cookies used in the Platform We use cookies and similar technologies in the following ways when you use the Platform:
    Cookie Type Name Purpose Further Information
    Google Analytics Cookies utma, _utmb, _utmc, _utmz The Platform uses Google Analytics cookies to collect information about how visitors use the Website, which the Platform use to help improve it. These cookies collect information in an anonymous form, including the number of visitors to the Website, where visitors have come to the Website from and the pages they visited. Google Privacy Overview
  10. Data Protection Legislation: we are the data controller under the relevant legislation. For the purposes of this PCP the relevant legislation is (i) unless and until the GDPR is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998.
  11. Terms of Service and Definitions: This PCP forms part of our Terms of Service. Except otherwise used in this PCP, all capitalised words have the meaning as defined in our Terms of Service.
  12. Contact details: If at any time you would like to contact the Platform about your views on this PCP or any enquiry relating to your personal information, you can do so by sending an e-mail to us at or write to us at our registered address FAO Data Protection Officer, 163 Bath Street, Glasgow, G2 4SQ, Scotland.